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Health and Travel Alert Update

Last Updated Friday 27 March 4.50pm (ACDT)

 

CMV CRUISE OPERATIONS SUSPENDED UNTIL 24th APRIL 2020

Due to the escalating global pandemic outbreak of the COVID-19 coronavirus, updated Government advisories and the impending lockdown of many ports around the world, effective immediately, Cruise & Maritime Voyages has temporarily suspended all worldwide cruise operations and is ceasing embarkations for six weeks until Friday 24 April 2020.

Cruise & Maritime Voyages is Britain & Australia's leading privately owned independent cruise line and together with its sister brand, TransOcean Kreuzfahrten in Germany, is a business built on solid foundations with a huge and loyal customer base and valued international travel trade support.

Our top and overriding priority is the health and safety of our passengers and crew. As such, all CMV vessels will be navigating to the nearest available disembarkation port with the repatriation of international passengers as required.

CEO, Christian Verhounig said, "Due to this fast-evolving global pandemic, we are simply unable to continue performing our scheduled itineraries and to deliver the travel experience expected by our valued passengers. We have therefore taken the very difficult decision to temporarily suspend all cruises until Friday 24 April 2020 when we very much hope to be able to resume service. These are indeed challenging circumstances but rest assured, they will be overcome with fortitude and the minimum of disruption". View Mr Verhounig’s full video statement here.

All affected passengers will be offered a full refund or an attractive future cruise credit of 125% of the value of their cruise. This credit can be used against the best deal of the day including the current 2021 Buy One Get One Free Offers & 2020 late saver deals. Passengers that opt to transfer will also enjoy a special 20% discount against CMV's Onboard Additions beverage packages, plus a 10% shore excursion discount and a one cabin category upgrade (subject to availability).

The future cruise credit can be used to purchase any published cruises featured in CMV's 2020 & 2021 cruise programs and must be booked by 31st July 2020.

Further details will be published in due course and we will be contacting affected passengers as a matter of urgency.

Information regarding passengers onboard a curtailed cruise

Our top and overriding priority is the health and safety of our passengers and crew. As such, all CMV vessels have or are navigating to the nearest available disembarkation port and are assisting passengers with their onwards journeys where possible.

Passengers are being kept informed of the situation as new information is made available and all passengers and their agents have been contacted to discuss compensation options for the curtailment.

Vasco da Gama

Vasco da Gama is currently anchored off the shore of Fremantle, Australia.

We have this afternoon (Friday 27 March) been made aware via announcements to media by the Prime Minister of Australia and the Premier of Western Australia, that Cruise & Maritime Voyages will now be able to dock Vasco da Gama in Fremantle this evening.

Our Australian shoreside team as well the ship’s crew are doing everything they can to gather the facts of this situation as soon as possible, but based on these media statements, we understand that guests from New Zealand will be able to disembark the ship to transfer to the airport to fly directly to New Zealand. We also understand that residents of Western Australia will be transferred to Rottnest Island to spend 14 days in self-isolation before being allowed to continue home. For Australian guests living outside of Western Australia, we understand that they will be transferred to a hotel or Rottnest Island to spend 14 days in self-isolation before being allowed to continue with their onwards journey.

At this time, both our teams onboard and ashore have still been unsuccessful in our attempts to consult with the WA Premier and his office, but will continue to do everything we can to get more information around these announcements.

We are keeping guests onboard informed as much as we are able to, and should you wish to have a message delivered to a guest onboard please send an email along with their name and cabin number to paxmessages@vascodagama-gcl.com.

Cruise & Maritime Voyages would like to again thank our guests and crew for their patience during this time, as we know this is disappointing for them and we will provide updates as soon as further information is made available.

Columbus

Columbus is now proceeding towards London (Tilbury) and is expected to finally disembark passengers around the Tuesday 14th of April, to allow for a technical call at Valletta, Malta on Monday 6th April. Due to the closure of ports, there is no option for passengers to disembark the ship in any other port than London (Tilbury).

Passengers onboard have been given free internet access to help them keep in touch with friends and family, as well as to make onwards travel arrangements. If you would like to get in touch with a family member or friend currently onboard Columbus, especially if you are assisting them with onwards travel arrangements, please send your message, along with their name and cabin number to the email address below, and we'll ensure they receive it:

Columbus: paxmessages@columbus-gcl.com

Marco Polo

Due to continued port and border closures, as well as flight cancellations throughout Europe, to ensure passengers a safe onwards journey Marco Polo proceeded directly to Bristol, arriving on Sunday 22 March. Passengers were free to start disembarking from Monday 23 March, with all remaining passengers finally disembarked on Tuesday 24 March.

Magellan

All passengers disembarked Magellan in London (Tilbury) on Monday 16 March.

Astoria

All passengers disembarked Astoria in Poole on Saturday 14 March.

 

Protecting Passengers and Crew

Heightened precautions have now been imposed in numerous ports of call. As a result of these recently introduced measures, with immediate effect, the following measures have been implemented:

  • Pre-boarding screening, including but not limited to temperature checks, will be conducted for all passengers, crew and visitors in all embarkation ports with further medical evaluation if necessary.
  • As part of these measures, passengers and crew who have travelled from or through mainland China, Hong Kong, Macau, South Korea, Iran or Italy within 30 days of embarkation will not be permitted to board our ships.
  • All persons who, within 30 days before embarkation, have had close contact with anyone suspected or diagnosed as having coronavirus, or who is currently subject to health monitoring for possible exposure to coronavirus, will not be permitted to board our ships.
    • If a passenger arrives at the ship and shows symptoms of coronavirus, then they will be refused boarding.
    • Pre-boarding health reporting for all passengers and crew advising them of their obligation to report any illness symptoms.
    • Reporting to local and national health authorities of all cases of fever and respiratory illness.
    • Additional sanitation is be performed over and above our regular stringent cleaning protocols
    • Those passengers who are taking an international flight to board a Cruise & Maritime Voyages ship will have to submit a copy of their flight itinerary prior to leaving and have a copy to show upon request at check-in for their cruise. Failure to do so may result in passengers being denied boarding.

 

Upcoming Itinerary Changes

Currently all upcoming CMV cruises scheduled to depart after 24 April 2020 will be operating as normal and there are no itinerary changes.

In the event of any new itinerary or operational changes for sailings, affected passengers will be contacted as a matter of urgency by CMV or their travel agent.

 

Further Information/Enquiries

Cruise & Maritime Voyages would again like to apologise for any inconvenience that these alterations and new procedures may cause. The safety and health of our passengers and crew is our top priority and we will contnue to monitor the worldwide  situation and take advice from the World Health Organization (WHO), the Foreign and Commonwealth Office (FCO) and international communities and authorities.

We are currently experiencing higher than usual enquiries. In light of this, our customer services teams are firstly working to assist passengers who are due to cruise in the next 14 days.

If you are not due to cruise within the next 14 days and your query is not urgent we would appreciate you waiting and contacting us closer to your cruise.

If you would like more information, please contact your travel agent or:

United Kingdom customer.services@cruiseandmaritime.com or +44 (0) 1708 893 103

United States of America customerservices@cmvusa.com or +1 855 206 4897

Australia & Asia customerservices@cmvaustralia.com or +61 8 7123 4033

 

For general information on coronavirus (COVID-19)

World Health Organisation

Foreign & Commonwealth Office

ABTA