CMV Australia

Booking Hotline 1300 307 934

International Reservations Line +61 (0) 8 7123 4033 or see your local travel agent

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General Information

General Information

Please carefully read this General Information, which contains useful details that you need to know before you book your cruise holiday. Should there be some additional information that you require, or you have questions about any aspect of your cruise, please do not hesitate to contact us. More detailed information will be forwarded in our pre-sailing booklet around two months before you sail.

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Baggage

There is no restriction on the amount of luggage that you may bring on board the cruises. As there are no separate Baggage Room facilities aboard our ships, it should be noted that all baggage must be stored within the cabin. Under bed storage is available in most cabins for suitcases not exceeding 23cm/9 inches depth. In order to reduce the risk of accidental damage during baggage handling, please do not over-pack your suitcases and also ensure that no one item of baggage weighs more than 23kgs/50lbs or porterage services may be refused. We strongly recommend the use of security locks for your luggage for all parts of your journey. Jewellery, medication, travel documents, passport and other valuables should be kept in your hand luggage. All baggage should be clearly labelled, do not forget to specify your name and cabin number on the luggage labels. The Company has limited responsibility for any loss or damage to your luggage during transit to or from the ship. In case of loss or damage advise the carriers involved and your insurance company.

Booking Conditions

In order to travel aboard our ships it is important that passengers read and accept, or in the case of web bookings, acknowledge that they have read the Booking Conditions, which cover the detailed terms and conditions under which bookings are accepted. It is the passenger’s responsibility to ensure that all the ship’s manifest information, including, but not limited to, full names, dates of birth, passport details, travel insurance and medical declarations are provided to the company in a timely manner. Failure to provide such information and a signed acknowledgement of our Booking Conditions could result in a delay in boarding at Embarkation or, in extreme circumstances, the permissions to board being refused.

Brochure Information

The information contained in this brochure has been checked for accuracy and is correct at the time of printing in May 2018. Worldwide events subsequent to this date may necessitate unavoidable alterations to our planned schedules. Any such changes deemed to be significant or fundamental to your booking will be advised to you accordingly. It should also be noted that the destination photography and maps are generic to the locations depicted and may not be a specific representation of sights or images to be viewed in a particular port of call on the cruise booked. Similarly, cabin photography is typical of the category shown but individual furnishings and colour schemes may vary within the same cabin grade.

Children and Teens

Columbus, Magellan, Marco Polo and Astoria are child-free and therefore for the enjoyment of adult passengers only (16 years and above at the time of sailing), with the exception of our advertised multi-generational cruises. Onboard Astor, there are no dedicated recreational facilities for children but nevertheless accompanied children and teenagers under the age of 18 at the date of sailing are of course welcome on board. When numbers dictate, the cruise staff may arrange activities for children five - twelve years. During school holidays, children, teenagers, and parents may be invited to join in special activities during school holiday cruises. When occupying a third or fourth berth in a cabin with two full fare paying passengers, travel at the beneficial rate shown under the ‘Fares’ boxes. Children and teens under the age of 18 at the date of sailing but occupying a twin cabin with just one accompanying adult, are charged at the full adult fare. Children and teens under the age of 18 years must bring a letter of consent signed by their parents or legal guardians. We are unable to carry infants under the age of six months at time of sailing.

Dress Code

Day Wear - During the day, casual clothes are suitable. On certain shore excursions and, particularly at some religious sites, discretion should be used so as not to cause inadvertent offence with inappropriate clothing. Advice will be given on board in such cases. Comfortable flat-soled shoes are recommended. Carry a light jacket or sweater for cooler days and a waterproof coat or jacket in case of rain. A hat and sunglasses are always recommended, and binoculars will be a great asset to your enjoyment whilst at sea and during the excursions.

Evening Wear - Every day the Daily Program will advise the mode of dress for the evening’s events. On most evenings, smart casual attire is appropriate. An open collared shirt and long pants are suggested for men, whilst ladies may choose to wear a dress or pants and top. Jeans, singlets, t-shirts, thongs and shorts are not permitted in the main restaurants and lounges/bars at night. If you wish to dress casually, the buffet offers a more informal dining experience in a buffet setting.

Formal Nights and Captain’s Cocktail Party - For formal evenings including the Captain’s Cocktail Party, gentlemen are requested to wear a suit with tie and ladies are requested to wear an evening outfit. There is one formal night for cruises of 5 to 9 nights duration, two formal nights on cruises of 10 to 19 nights and one formal night every 7 nights on voyages of 20+ nights. Please note if you are traveling on a sector as part of a longer voyage the formal nights are scheduled based on the full cruise. There are no formal nights on cruises 4 nights or less.

Swimwear is not permitted inside the ship (restaurants, lounges and public areas) at any time.

Duty Free Sales

Under the conditions of the ships liquor license passengers are not permitted to bring liquor onto the ship for consumption during domestic or international cruises or in-port celebrations. On international cruises, the onboard shops are open daily when each ship is at sea, but local customs regulations do not permit the sale of duty free goods whilst a ship is in port. It should be noted that liquor and tobacco products purchased will only be delivered to your cabin on the last day of the cruise. Drink and tobacco may of course be purchased throughout the cruise from the ships’ bars at the listed shipboard prices.

Electrical Appliances

All cabins feature 110v and 220v current and have an electrical socket to allow small appliances such as electric shavers, electric rollers and hair stylers to be used. Each cabin is equipped with a hair dryer. To access electrical supply in the cabins, a European round two pin universal adapter is recommended for all ships, except for Columbus which has a UK 3 pin sockets. For safety reasons, irons and water heating devices are not permitted to be used on board. Astor and Columbus both have an ironing room facility for those passengers who wish to iron their own garments.

Embarkation/Disembarkation Arrangements

The embarkation procedures normally commence three hours prior to the published sailing time. At final disembarkation, you should allow approximately 90-120 minutes from the scheduled arrival time before disembarkation. The full embarkation and disembarkation procedures and timings will be confirmed when tickets and cruise documentation is dispatched usually 14 days prior to sail date.

Extras not included

Unless otherwise stated, the following extras are not included: travel insurance; flights and travel costs; transport to and from the port or embarkation and disembarkation; optional shore excursions; port parking; onboard expenditure of a personal nature i.e. drinks, gifts, shopping, laundry, communications, gratuities etc; any visa and health certificate charges that may apply.

Fares

All fares published in this brochure are cruise only per person twin-share in AUD and exclude the outward and/or return cost of flights and/or transfers to/from the port of embarkation or disembarkation.

Deposit and Payment
A deposit is required within five days of booking.

 

Number of nightsDeposit Per Person
1 $125
2-4 $150
5-8 $175
9-15 $250
16-19 $350
20-49 $750
50-99 $1000
100+ $1500

Bookings will be automatically cancelled if the deposit is not received by the due date.

Final balance - This is due no later than 90 days prior to departure. We reserve the right to cancel any booking not paid in full by the due date and any cancellation fees will apply. Reinstatement of non-paid bookings is subject to availability and prices may vary.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage (or as more fully described under Our Responsibility in our main booking conditions) as a result of ‘Force Majeure’. ‘Force Majeure’ means any event that we or the supplier of service(s) in question could not, even with all due care foresee or avoid. Such events may include war or threat or war, riot civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events outside of our control.

Gratuities and Service Charges

According to international custom in the hospitality industry, tipping is accepted as the standard recognition for good service. For your greater convenience we operate an automatic tipping system aboard all CMV cruises.

All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward, waiter or bar attendant but also between the hidden stars behind-the-scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person. Passengers wanting to reward a specific crew member for exceptional service are at liberty to additionally reward the individual.

Astor
AU$12.00 per person per night (AU$10.00 per person per night for cruises longer than 11 nights duration) will be debited to your on board account daily. CMV Additions packages allows guests to book and pre-pay gratuities at a reduced rate.

Magellan, Marco Polo, Astoria and Columbus
GBP7.00 per person per night (GBP6.00 per person per night for cruises of more than 16 nights duration) will be debited to your on board account daily. CMV Additions packages allows guests to book and pre-pay gratuities at a reduced rate.

Guaranteed Cabins

On each of our cruises, a limited number of Voyager Inside Guarantee and Voyager Outside Guarantee Cabins are available to book at a discounted rate. This means that while you are booked into your chosen cabin category, it is not possible to request a specific cabin location, category or number. Cruise & Maritime Voyages will allocate your cabin approximately two weeks prior to departure, ensuring it is within your chosen category or a higher priced category.

Health Requirements

Please check with your health care professional for up to date information on health and travel alerts from the countries you are visiting. It is the responsibility of passengers to ensure that they comply with all health and vaccination requirements and are adequately protected. You can get up to date information on health and travel alerts from the Australian Government’s Smart Traveller website at SmartTraveller.gov.au. You can also access online information resources from the World Health Organisation website at who.int/vaccines-diseases, the Centres for Disease Control website at cdc.gov/travel.

Holiday & Accommodation Information

In this edition of our brochure, we have endeavoured to provide as much essential information as space permits about our ships. However, please bear in mind that from time to time, certain facilities, activities entertainments and shore excursions may be altered or withdrawn due to adverse weather conditions, lack of demand, essential maintenance work or other reasons beyond our control.

International Date Line

Please note that the durations stated for cruises that cross the International Date Line are based on the calendar year. These cruises are priced accordingly to account for any lost or gained days when crossing the Date Line.

Itineraries

It should be noted that the cruise itineraries published in this brochure are subject to amendment. Should major changes to the ports of call, other than timing adjustments or the order in which they are visited, become necessary we shall endeavour to notify you in advance. Please note that in the event of adverse weather or sea conditions that prevent a vessel from calling at one of the scheduled ports of call, alternative arrangements will be made where possible. This is particularly pertinent to cruises around the waters of the British Isles. The order of visiting scheduled ports of call may also be varied due to congestion, tidal or other operational reasons. It should also be noted that the viewing of natural phenomena such as the Aurora Borealis or the Midnight Sun are entirely dependent on favourable weather and/or atmospheric conditions at the time.

Laundry

On Columbus a self-service laundry is available for a small supplemental charge, subject to availability, and Astor offers a self-service Ironing Room for garment pressing only. There is no public laundry on Magellan, Marco Polo, Astor or Astoria. Laundry and pressing services are available and prices can be found in your cabin.

Manage My Cruise

Our online facility “Manage My Cruise”, accessed through our website, enables you to view your booking at any time and complete or amend the personal information of all passengers on your booking. All passenger information must be completed by client or agent within Manage My Cruise before documentation may be released. Please also see the Online Booking section below.

Medical Declarations

In the interest of your own safety and well-being, you must be fit and healthy to take your cruise and all other travel arrangements that you book with us. Therefore, the Company must be advised at the time of booking of any pre-existing medical condition and of any change to a passenger’s condition that occurs between booking and the sailing date. Medical Declarations, on the Company’s official form, will be required by all passengers including those who a) are pregnant or b) have a mental or physical disability, including mobility limitations. The Declaration Forms are sent to passengers once bookings are confirmed. If you are traveling with a medical apparatus, please advise us in writing at the time of booking so that we can ensure the apparatus will operate onboard. Cruise & Maritime Voyages reserves the right in its absolute discretion to refuse boarding to persons who in the opinion of the Company’s Medical Consultant are unfit to undertake the cruise or who have failed to make full disclosure of the nature of their condition.

Upon arrival at the embarkation port, you will also be required to complete a Public Health Questionnaire. If you have suffered from any viral symptoms such as diarrhea, vomiting or flu-like symptoms within the 48 hours before sailing, you must immediately contact your GP and notify us providing details of the symptoms suffered. Based on the information you provide, if we reasonably feel that you are not fit to travel, we will not allow you to board. Furthermore it is the passenger’s sole responsibility to identify any specific vaccination and health requirements for each port of call. Please note that it is passenger’s responsibility to bring enough prescribed medication with them to last the duration of their cruise.

The Company regrets that it cannot accept bookings from passengers who will be twenty-eight weeks pregnant or more by the end of their cruise. Please note that a failure to disclose a specified medical condition may additionally invalidate your travel insurance.

Medical Services

The services of our qualified medical staff are available to you on board in the event of an emergency. There is a scale of charges for surgery visits and medical treatment. Such charges are usually claimable under your travel insurance policy, less any excess amounts. It should be noted that Medicare, New Zealand ACC and Private Health Cover does not cover treatment onboard the ship, nor do they cover repatriation or other medical expenses. There is a scale of charges for surgery visits and medical treatment, which will be added to your bill. Cruise & Maritime Voyages is not a healthcare provider, and is not liable for any act or omission of doctors or other providers of service or those under their orders with respect to the treatment, advice, care or services of any kind given by such persons to any passengers. These medical providers exercise their own judgment and expertise. Seasickness tablets are available from Reception at a nominal charge.

Mobility / Special Needs

If you or one of your travelling companions has a mobility limitation or special needs, it is essential that you contact our office to allow us to discuss your requirements before you make a booking. In the interests of safety and in order to ascertain whether you or members of the party travelling with you have specific mobility or other special needs, you will be asked a series of questions. The answers to these will enable us to determine that you, any other person in your booking and any equipment that you or they are intending to bring onboard can be carried safely for the duration of your cruise. This will then be confirmed in writing to you and will enable your booking to proceed.

A cruise is quite unlike a land-based holiday and the ships of our fleet are not ideally suited to prospective passengers who have limited mobility. It should be noted that the layout of the ship could considerably restrict such passengers’ movement around the vessel and indeed preclude access to some of the ports of call, where gangway conditions are not conducive or passengers are conveyed ashore by tender. At anchorage ports, access to or from the tenders or launches requires a certain level of mobility which is necessary to manage the steps to the tender platform and to physically board and disembark from the vessel. It should be noted that, on safety grounds, those with restricted mobility may be unable to go ashore at such ports.

Wheelchairs
If needed, passengers are to supply their own collapsible wheelchairs, which will need to be stored in your cabin. Please note that passengers must be sufficiently mobile and not completely reliant on their wheelchair for mobility in the event of an emergency.

On Board Payments

All prices on board Astor are quoted in Australian Dollars, while on Columbus, Magellan, Marco Polo and Astoria all prices are quoted in British Pound Sterling. Prices onboard Vasco da Gama are quoted in Euro’s during her maiden voyage departing 23 April 2019 only, but will be in Australian Dollars when homeporting from Australia and on her international line voyages, including her inaugural southbound voyage departing 9 Oct 2019. A cashless system is in operation for all of your onboard purchases. An account is opened for you at the start of your cruise and you sign a debit when purchasing goods and services on board. This is charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by American Express, Master Card or Visa credit cards, Visa and Mastercard debit cards, and of course, cash. We now also accept Pre-Paid Credit Cards (showing the VISA or Mastercard symbol) to settle onboard accounts. It is not possible to use personal or travellers cheques to settle onboard accounts. The Reception staff also offer a facility to purchase small amounts of certain foreign currencies for use in some of the ports of call. Please note that in payment of your onboard account an extra charge may be levied by your issuing bank or financial institution for using your credit/debit card.

Online Bookings

Bookings can be made by contacting your preferred travel agent, calling our friendly reservations team or online at CMVAustralia.com. Booking online is a quick, convenient and secure way to make your cruise booking and allows you to choose your cabin numbers and an immediate confirmation is sent direct to your e-mail address. Once made, you can also view and maintain or add additional information through our Manage My Cruise facility, described above.

Passports, Identification and Visas

Guests who do not have proper documentation may be refused boarding and will be subject to fines or costs incurred. Such circumstances are not covered by insurance and no refund claims will be entertained.

Australian Domestic Cruises
For cruises within Australia that do not visit any foreign port/country, current and valid government issued photo identification is required (i.e passport, driver’s licence or proof of age card). Children 17 years or under can board with a Medicare Card or Student ID card. Please note an expired ID will not be accepted and will result in denied embarkation.

International/Non-Australian Cruises
A current and valid passport is mandatory for all cruises visiting ports of call outside of Australia and must be valid for at least six months beyond your return to Australia.

Visas
It is the responsibility of the passenger to obtain the necessary visa(s) and to check with Cruise & Maritime Voyages to ascertain if any group visas are applicable to the ports visited on the cruise. Failure to have the correct documents prior to sailing will result in you being denied boarding. Guests not traveling on an Australian passport must have a re-entry visa for Australia. Travel on your cruise will not revalidate an Australian re-entry visa.
For information about which visas are required for your cruise, please contact your travel agent, your relevant embassy or consulate, or the CIBTVisas website. Please note that as you are travelling by sea, your visa requirements may be different to the standard advice supplied for air travel.

Pullman Berths

A number of cabins can accommodate a third or fourth passenger in upper Pullman berths. Such berths are accessed by a short ladder, which is stored in the cabin and when not in use, the berths are folded back against the cabin wall. Potential occupants of Pullmans therefore need to be to sufficiently fit and able to climb the ladder to reach their berth. Please refer to the deck plans to ascertain which cabins offer Pullman berth capacity for additional occupants. Children must be aged 9 and over to sleep in an upper berth.

Quality Control

In order to maintain a high standard of customer service, please be aware that telephone calls made to our Reservations and Customer Services Departments are recorded for monitoring and training purposes.

Refreshment Facilities

Complimentary tea and coffee is available from the relevant refreshment station on each ship between the hours of 06:30 and 22:00 each day (with the exception of Columbus and Magellan which are 24 hours). Outside of these times, you may purchase hot drinks and a range of speciality coffees from any of the ship’s bars. The water in your room is chlorinated and bottled water can be purchased.

Restaurant & Table Reservations

Whilst breakfasts and lunches are generally served in the restaurant on an open seating basis, two sittings with allocated seating are operated for dinner in the evening. On days at sea, these sittings are normally timed to commence from 18:00hrs and 20:15hrs and these timings may vary during port days. You should state any preferences for a particular dinner sitting and/or table size at the time of booking. Please note that requests for specific dining sittings and/or table sizes will be treated strictly on a ‘first come, first served’ basis and will be subject to availability. Whilst every effort will be made to accommodate preferences, no guarantee or confirmations can be given.

Safety on Board

Shortly before the ship sails, or if this is not possible within 24 hours of departure, a full safety drill will be held. This compulsory exercise will give passengers precise information of what to do and where to muster in the event of an emergency on board as well as important instructions about life jackets and the emergency procedures in place. In the event of adverse weather or sea conditions it is important to take extra care moving around the ship, making use of the handrails and heeding any special instructions given over the P.A. system. In certain sea conditions, use of the passenger lifts may be suspended for the duration and outside cabins on the lower decks may have protective covers, known as deadlights, placed over their portholes. These covers will therefore exclude natural light from the cabins affected. Such restrictions will be lifted as soon as it is practicable.

Security

For your complete security and peace of mind, there are stringent security measures in force. All cabin baggage will be electronically screened, hand baggage may be examined, and you will be required to pass through an X-Ray arch prior to boarding the vessel. At embarkation you will be issued with a personalised ID card which is used for gangway control purposes and validates you as a passenger. We regret due to security reasons visitors are not permitted onboard. Friends are allowed into the terminal to see you off, however they cannot pass into the restricted areas.

Shore Excursions

An attractive programme of optional excursions is offered at each of our ports of call. The exact content and pricing of the programme will be finalised closer to your cruise. You will be sent full details, including information on how to pre-register for your excursions online or by post, with your pre-sailing information around eight weeks prior to sailing. Availability permitting, you will also be able to book on board with our Shore Excursion staff who will be pleased to assist you in selecting the excursions most suitable for your requirements.

Smoking Policy

Smoking is not permitted indoors on our ships. Consequently, all internal areas, comprising cabins, lounges, restaurants and other public rooms are non-smoking areas. Designated areas for smokers are available externally in selected areas of the open decks. We reserve the right to alter our smoking policy during the cruising season and should new national or international maritime legislation subsequently affect this policy, passengers will be informed on board accordingly. E-cigarettes or similar are only permitted to be used in designated smoking areas.

Special Diets

If you, or a member of your party, have a particular dietary requirement, we are able to offer the following dietary options: Gluten-Free, Lactose-Free, Low Cholesterol, Low Fat, Low Salt, Vegan and Vegetarian Meals. If you have not done so at the time of booking, please advise any requirements no later than two weeks prior to departure. Pre-packed Kosher and Halal meals are available but only if requested at least six weeks prior to sailing.

Technical Calls

A technical call, as highlighted in the itinerary, is a short duration visit to a port made for a specific operational purpose only. Such reasons for scheduling a technical call include the taking on of fresh water or fuel oil or embarking or disembarking participants of an organised shore excursion that commences at one port and rejoins the vessel at another. It is not possible for independent passengers to go ashore during these brief technical calls.

Travel Insurance

It is a condition of booking that all passengers hold fully comprehensive and appropriate travel insurance cover that is valid from the balance payment date and for the entire duration of your cruise holiday, including cover for any and all pre-existing conditions, the costs of medical repatriation and cancellation. It should also include Personal Luggage insurance since there is a limited liability for loss or damage. You must give details of your policy, including the name of your insurer, policy number and most importantly the telephone number of the insurer’s Emergency Assistance service, to Cruise & Maritime Voyages. Failure to hold an appropriate travel insurance policy may result in you being refused boarding. Please ensure you bring copies of your insurance documents with you in case you require medical assistance. Medicare, New Zealand ACC and Private Health Cover does not cover treatment onboard the ship, nor do they cover repatriation or other medical expenses. You may be refused boarding if you are unable to provide this information.

Valuables

Each cabin has the facility of a personal safe for your valuables and important papers. Cruise & Maritime Voyages is not responsible for any theft or loss of any items not kept in the safety boxes. Cruise & Maritime Voyages does not accept responsibility for loss or theft of cameras, video cameras, chargers and other valuable items.

Visitors

Due to the stringent security measures in force, it is regretted that it is not possible to allow visitors on board our vessels.